FAQs

Frequently Asked Questions (FAQs)

1. Do you offer international shipping?
At the moment, A-1 Hardware only ships within the United States. International shipping is not available.

2. What types of products does A-1 Hardware sell?
We offer a wide range of quality hardware products, including tools, fasteners, electrical supplies, plumbing fixtures, and more, carefully selected for durability and performance.

3. How can I place an order?
Simply browse our product catalog, add the items you need to your cart, and complete your purchase through our secure online checkout.

4. What are the shipping fees?
We offer free standard shipping on all orders across the United States.

5. What is your estimated delivery time?
Handling Time: 1–2 business days
Transit Time: 2–3 business days
Most orders are delivered within 3–5 business days in total.

6. Can I cancel my order after placing it?
Yes, if your order hasn’t been shipped yet, you can cancel it for a full refund. Please contact us immediately at support@a-1hardware.shop or through our 24/7 live chat.

7. What if my tracking information isn’t updating?
If your tracking status hasn't updated within 48 hours of shipment, contact our support team at support@a-1hardware.shop or through live chat, and we’ll check on it for you.

8. How do I return a product?
To start a return, reach out to us at support@a-1hardware.shop or via live chat. We’ll provide instructions and assist with the process.

9. What if I receive a damaged or incorrect item?
If your order arrives damaged or the item is incorrect, please contact us within 30 days. We’ll resolve the issue with a replacement or refund.

10. Do you charge any restocking fees for returns?
No, we do not charge any restocking fees. All returns are handled with care and without hidden charges.

For More Information:

Trade Name: A-1 Hardware
Support: 24/7
Business Hours: 8:00 AM to 6:00 PM (Monday to Friday)
Business Number: +1 (310) 559-9594
Business Mail: support@a-1hardware.shop
Business Address: 11119 Washington Blvd, Culver City, California 90232, United States